Cyc:d Limited (cyc:d or we or us) is committed to protecting and respecting your privacy. This policy (together with the terms and conditions and any other documents we refer to in this policy or the terms and conditions) set out how we will use your personal information and who it will be shared with. Please read the following carefully.
1. What information do we collect about you?
1.1 We may collect and process the following data about you (your information):
(a) information that you submit online via our site when you register and / or login, including any details relating to your health and fitness;
(b) any correspondence you send to us or when you email us;
(c) details of your visits to our site and the resources that you access (which may include, amongst other things, traffic data and communication data);
(d) details of credits purchased on the site; and
(e) reservations you make for cyc:d classes.
2. How will we use your information?
2.1 We may use your information in the following ways:
(a) to ensure that our site’s content is presented as effectively as possible for you;
(b) for our internal purposes, such as quality control, site performance, system administration and to evaluate use of our site, so that we can provide you with enhanced services;
(c) to notify you about changes to our services;
(d) to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);
(e) to provide you with data arising from your performance during cyc:d classes;
(f) to create reports to assist with future marketing;
(g) to carry out our obligations arising from any contracts with you (including processing your payment for credits and to reserve your place on cyc:d classes when you have made a booking); and
(h) to enable you to participate in interactive features of our site, when you choose to do so.
2.2 We may monitor your use of our site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.
2.3 We only keep your information for as long as is necessary for us to fulfil the purposes set out above or for as long as we are required to do so by law.
4.1 We may use your information to provide you with marketing information that you request or that we feel may interest you. We will do this by post, SMS, email or telephone.
4.2 If you are an existing customer, we may contact you by email and/or SMS with information about products and services which are similar to those we have previously provided to you, unless you have indicated that you do not want to hear from us.
4.3 If you are a new customer, we may contact you by email and/or SMS only if you consent.
4.4 If you do not want us to use your information in this way, please tick the relevant boxes on the relevant forms we use when we collect your information. You may ask us at any time not to use your information for marketing purposes by contacting us at Cyc:d Limited, 34c High Street, Haslemere, Surrey GU27 2HJ or firstname.lastname@example.org.
5. Where do we transfer your information to?
5.1 We will not transfer your information, or store it, outside the European Economic Area.
6. Who do we share your information with?
6.1 We may share your information with other organisations:
(a) if we sell or buy any business or assets (as we may share your data with the prospective seller or buyer);
(b) if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets;
(c) if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our terms and conditions or any other agreements or to protect the rights, property or safety of cyc:d, our customers or others. This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6.2 We may also share your information with third parties who provide services to us.
7. How do we keep your information secure?
7.1 All your information is stored on our secure servers. Any payment transactions will be encrypted. If you have a username, password or other login details which enable you to access certain parts of our site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at email@example.com as soon as possible.
7.2 Please also see our terms and conditions.
7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7.4 Our site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites.
8. Your rights
8.1 You have the right to access your information and should direct any request for your information to us at Cyc:d Limited, 34c High Street, Haslemere, Surrey GU27 2HJ or firstname.lastname@example.org. Please note that a fee of ten pounds (£10.00) may be payable to meet our costs in providing you with details of the information we hold about you.
8.2 You have the right to rectify your information by sending a written request to us at Cyc:d Limited, 34c High Street, Haslemere, Surrey GU27 2HJ or email@example.com.
8.3 You have the right to ask us not to process your information or pass your information to other companies or organisations) for marketing purposes. You can tick the appropriate box on the relevant form we use to collect your information or later at any time by contacting us at Cyc:d Limited, 34c High Street, Haslemere, Surrey GU27 2HJ or firstname.lastname@example.org.
8.4 If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.
9. How to contact us